Shipping Information
At The Jocale Studio, every order is carefully prepared and beautifully packaged from our studio in Cyprus. We want your parcel to arrive safely and for the unboxing experience to feel just as special as the pieces inside.
Order Processing
Orders are usually prepared and dispatched within 1–3 business days.
During busy periods, collection launches or public holidays, preparation may take slightly longer. Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.
Business days exclude weekends and public holidays in Cyprus.
Complimentary Shipping
Enjoy free shipping on orders over €30 to Cyprus and Greece.
For orders below €30, the applicable delivery fee will be displayed at checkout.
Cyprus Delivery
Orders within Cyprus are delivered through one of our trusted local delivery partners. The available delivery method will be shown at checkout.
Please make sure that your telephone number and delivery details are correct so that the delivery provider can contact you if necessary.
Greece Delivery
Orders to Greece are currently shipped through ACS Courier.
Tracking information will be provided once your parcel has been dispatched.
European Union Delivery
Orders to European Union countries are sent through Cyprus Post using a tracked postal service.
Delivery times vary depending on the destination country and the local postal network. The applicable shipping cost will be displayed at checkout.
Worldwide Delivery
We are pleased to offer international shipping to selected worldwide destinations.
International orders are sent through Cyprus Post using a tracked postal service. Delivery times may vary depending on the destination, customs procedures and local postal services.
Available shipping options and costs will be displayed at checkout.
Express delivery options through UPS or DHL may be introduced in the future.
Tracking Your Order
Once your order has been dispatched, you will receive a tracking number by email, where tracking is available.
Please allow a short period for the courier, Cyprus Post or the destination country’s postal service to update the tracking information.
International tracking updates may occasionally take longer while a parcel is in transit or passing through customs.
Customs, Duties and Taxes
Orders delivered outside the European Union may be subject to customs duties, import taxes or handling fees.
These charges are determined by the destination country and are not included in the product price or shipping cost paid to The Jocale Studio.
Any customs duties, import taxes or additional charges are the responsibility of the customer. We recommend checking your country’s import requirements before placing an order.
Delivery Times and Delays
Estimated delivery times begin from the date of dispatch, not from the date the order is placed.
Occasionally, delays may occur due to customs inspections, courier disruptions, public holidays, severe weather or other circumstances outside our control.
Although we cannot guarantee exact delivery dates, we will always do our best to assist if your parcel is significantly delayed.
Incorrect or Incomplete Addresses
Please check your delivery details carefully before completing your order.
The Jocale Studio cannot be held responsible for parcels that are delayed, returned or delivered incorrectly because of an incomplete or inaccurate address provided at checkout.
If you notice an error, please contact us as soon as possible at info@thejocalestudio.com. We cannot guarantee that an address can be changed once an order has been dispatched.
Additional delivery charges may apply if a parcel must be resent because incorrect or incomplete delivery information was provided.
Damaged or Incorrect Parcels
Every order is carefully inspected and packaged before leaving our studio.
If your parcel arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at info@thejocalestudio.com.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the item
- Clear photographs of the outer and inner packaging
We will review the matter and assist you as quickly as possible.
Need Help?
For any questions about shipping or delivery, please contact us at:
We will be happy to help.