Refund policy

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Return & Refund Policy

Thank you for shopping with The Jocale Studio.
Each piece is thoughtfully selected, inspected, and packaged with care to ensure the highest quality and hygiene standards.

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💎 No Returns or Refunds

Due to the nature of our products — including earrings, rings, body jewellery, mystery boxes, curated gift boxes, and seasonal collections — we do not accept returns, refunds, or exchanges once an order has been placed.

This policy ensures the safety and hygiene of all our customers, as jewellery and personal items cannot be resold once opened or handled.

We kindly ask that you review all product descriptions and photos carefully before completing your purchase.

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📩 Order Issues

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at info@thejocalestudio.com with photos of the item and packaging.
We’ll be happy to assist and make it right where possible.

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✨ Our Promise

We take great pride in offering beautifully curated pieces and boxes that bring joy and meaning to every unboxing moment.
Your satisfaction is always our priority.